1. Overview
Prizen Business Services Pvt. Ltd. is committed to customer satisfaction across all its services including E-commerce, Recharge, Financial, and Digital Products. This Refund Policy ensures transparency, compliance, and fairness for all users.
2. E-commerce Orders
You may request a refund or replacement within 7 days of delivery if the product is defective, damaged, or not as described. The item must be unused and in original packaging. Digital/downloadable products are non-refundable.
3. Recharge & Bill Payments
Recharge and bill payment services are processed via third-party APIs. Once a recharge is successful, it is non-refundable. If the recharge fails and the amount is debited, it will be auto-reversed to your source within 3–7 working days. Raise a support ticket for any unresolved issue.
4. Subscription & Plans
Fees paid for subscriptions, loyalty programs, or MLM plans are non-refundable once activated or consumed. Please review plan details carefully before payment. For technical issues, raise a ticket within 24 hours for review.
5. Refund Timeline
If eligible, refunds are processed within 7–10 working days to the original payment method (bank, UPI, wallet). Delays may occur due to processing partners, bank servers, or gateway channels.
6. Contact & Escalation
For any refund-related queries, write to us at support@prizen.in with your order ID and details. If your issue remains unresolved, you may escalate it to our compliance officer. We are here to protect your trust.
